Safe and Transparent Data Management

9wiket's Privacy Policy

Your personal information is completely safe with us. This policy provides a detailed description of how we collect, use, and protect your data.

Last Updated: January 2026

This privacy policy applies to all users of the 9wiket platform. By using our services, you agree to the terms of this policy. Please read this policy carefully.

1. Introduction and Scope

9wiket is an online casino and betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping their personal information secure.

This privacy policy ("Policy") explains how 9wiket collects, processes, stores, and discloses personal information about you when you use its website and services. This policy applies to all individuals who use 9wiket's services.

By registering on our platform, opening an account, or using any of our services, you agree to all the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2. What Information We Collect

9wiket may collect the following types of information:

2.1 Information Provided Directly

When you register on our platform or fill out a form, we collect:

Full name, date of birth, and national identity card details
Email address and mobile number
Residential address
Payment-related information (bKash, Nagad, Rocket, Upay, or bank account details)
Documents submitted for identity verification

2.2 Automatically Collected Information

When you browse our website or use our services, the following is collected automatically:

IP address and device identifier information
Browser type, operating system, and device type
Login time, session duration, and browsing activity
Information collected through cookies and similar tracking technologies
Gaming history, bet amounts, and outcome-related information

2.3 Information Received from Third Parties

In some cases, we may receive information from trusted third-party partners, such as:

Identity verification service providers
Payment processing service providers
Fraud prevention and risk assessment services

3. Purpose of Data Use

9wiket uses your personal information for the following legitimate purposes:

Purpose	Description
Account Management	Creating, verifying, and maintaining your account.
Identity Verification	Completing the KYC process and confirming age and identity.
Payment Processing	Securely completing deposit and withdrawal transactions.
Customer Support	Resolving your questions and issues via live chat and email.
Security	Preventing fraud, money laundering, and other illegal activities.
Responsible Gaming	Monitoring your gaming behavior to provide assistance when needed.
Platform Improvement	Analyzing data to improve service quality and enhance the user experience.

4. Sharing and Disclosure of Information

9wiket does not sell or rent your personal information. However, information may be disclosed on a limited basis in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party providers to operate our services. These include payment processing companies, identity verification companies, and technology service providers. These partners receive only the amount of information necessary to provide the specific service, and they are contractually bound to uphold our privacy standards.

4.2 Legal Obligations

We may disclose information when legally required, such as:

To comply with court orders or directives from government regulatory bodies
To comply with anti-money laundering (AML) laws and counter-terrorism financing regulations
To assist law enforcement agencies in fraud investigations

4.3 Business Transfers

In the event of a business merger, acquisition, or restructuring, user data may be transferred. In such cases, we will notify users in advance, and the new entity will also be required to maintain privacy standards consistent with this policy.

5. Data Protection and Security

9wiket applies industry-standard security measures to keep your personal information safe. The key components of our security framework are as follows:

SSL Encryption

256-bit SSL encryption technology is used for all data transmissions, keeping your information completely out of reach of third parties.

Firewall Protection

Our servers and databases are monitored around the clock through advanced firewalls and intrusion detection systems.

Access Control

Only authorized personnel have access to specific data on a need-to-know basis. All access is logged and audited.

Regular Security Audits

Our security systems are regularly tested by third-party security experts and updated as needed.

While we strive to maintain the highest security standards, no method of transmitting information over the internet is 100% secure. We therefore advise that you keep your account password confidential and always log out after using a public computer.

6. Cookie Policy

The 9wiket website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your website browsing experience.

6.1 Types of Cookies We Use

Essential Cookies: Required to ensure basic website functionality, such as maintaining login sessions.
Functionality Cookies: Used to remember your preferences and settings.
Analytics Cookies: Help monitor website usage to improve our services.
Security Cookies: Used to prevent fraud and misuse.

6.2 Cookie Controls

You can control cookie acceptance by changing your browser settings. However, please note that disabling certain cookies may limit the functionality of the website and some features may not work properly.

7. Data Retention Period

9wiket retains your personal information for as long as it is necessary for the purpose for which it was collected, or as required by law.

Information from active accounts is retained for the entire duration that the account remains active.
After an account is closed or deactivated, information is kept for a specified period to meet legal and regulatory requirements.
Financial transaction records are retained for the period prescribed under anti-money laundering regulations.
Information that is no longer needed is securely deleted or anonymized.

8. Your Rights and Choices

9wiket grants its users the following rights regarding their personal information:

Right to Access

You may request a copy of the personal information we hold about you.

Right to Correction

If your information is incorrect or incomplete, you may request a correction.

Right to Object to Processing

In certain circumstances, you may object to the processing of your information.

Right to Opt Out of Communications

You may request to stop receiving promotional emails and communications.

To exercise these rights, please contact us via live chat or send an email to [email protected]. We will respond to your request within a reasonable time.

Please note, however, that due to legal obligations or legitimate reasons, it may not always be possible to delete certain information or stop its processing.

9. Privacy of Minors

9wiket's services are intended for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification measures are in place during the registration process.

If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and the collected information will be deleted.

10. Third-Party Links

Our platform may contain links to payment gateways or other services. These third-party websites or services have their own privacy policies, and we are not responsible for them. You are advised to read the privacy policy of any third-party service before using it.

11. Policy Changes

9wiket reserves the right to amend this privacy policy at any time. If any significant changes are made to the policy, we will publish a notice on the website and inform users at their registered email address.

Continuing to use our services after any changes will be considered an indication of acceptance of the revised policy. We therefore recommend revisiting this page periodically.